Customer inputs
CiteScope may process account details, brand names, competitor names, prompts, workspace settings, plan information, and support messages you provide.
How CiteScope handles product monitoring data.
CiteScope monitors public AI-search outputs for your own brand and competitors you specify. This policy explains the data handled by that architecture.
Data handled
We use the business inputs needed to create reports.
Monitoring results
CiteScope stores report outputs, cited sources, provider names, timestamps, and metadata needed to show visibility history for your workspace.
Boundaries
CiteScope is not designed for protected health information, payment card data, government IDs, secrets, or other regulated or sensitive data.
Processing
Prompts are sent to monitored AI providers.
To generate reports, CiteScope sends prompts containing your selected brand and competitor context to monitored AI-search and LLM providers. Those providers are sub-processors for this purpose.
Current sub-processors: Anthropic (Claude), OpenAI (ChatGPT), Perplexity, Google Gemini.
Storage
How CiteScope stores your reports and account data.
AI answers
The AI answers CiteScope collects for your brand and competitors are stored so your weekly report can be generated. When a database is configured for your workspace, they are stored in Postgres.
Account data
Workspace records, plan details, report snapshots, timestamps, cited URLs, and related metadata are stored alongside your reports, in Postgres when a database is configured.
Current build
CiteScope is pre-launch. This policy describes how your data is handled in the product as it ships today.
Retention
History retention follows your plan.
| Plan | Report history retention |
|---|---|
| Free | 7 days of history |
| Starter | 30 days of history |
| Pro | 90 days of history |
| Scale | 365 days of history |
Users can request deletion. When an account closes, customer data is purged from active product storage according to the applicable retention and deletion process.
Sharing
We share data only to operate and protect the service.
CiteScope may share data with service providers that host, store, process, support, or secure the product, including the sub-processors listed above. CiteScope may also disclose information when needed to comply with law, protect rights, prevent abuse, or complete a business transaction.
CiteScope does not sell customer monitoring data. Reports are intended for the workspace that configured the brand, competitors, and prompts.
Read the terms